OUR HOTEL GUEST DIRECTORY

 

Welcome to The Rock Hua Hin Beachfront Spa Resort - a member of SERENATA Hotels & Resorts Group.

This hotel directory gives you a thorough insight about all our facilities and services available. If you have any question or request, please feel free to contact one of our team members. We wish you a pleasant stay and enjoy your time in Hua Hin!

 

LOCATION

The hotel is located at 4/44 Nongkae, Hua Hin, Prachuap Khiri Khan province, 77110, Thailand

Call: +66 32 537100     Email: front@TheRockHuaHin.com

RECEPTION

Our reception opens 24/7.

Check-in starts from 2.00 pm and check-out time is noon. To request a late check out please contact reception in advance. Your requests are subject to room availability and may incur some additional charges.

CONCIERGE

Our concierge team are on hand 24hrs a day to assist you with your planning needs and offer a wealth of knowledge of the great town of Hua Hin and surrounding areas.

ELECTRICITY

All our electric currents are 220V.

 

CREDIT CARDS

We accept VISA, MasterCard

 

HOUSEKEEPING

All rooms receive daily housekeeping services between the hours of 9 am to 4 pm. If any housekeeping service is required, please contact reception.

The following items are available through our Housekeeping Department: Baby accessories, babysitting service, laundry service, non-allergic pillows, vases.

COMPLIMENTARY TOILETRIES AND AMENITIES

Additional Blankets, pillows, soap, shampoo, towels, electrical adapters, clothes hunger, irons available at the reception. Please feel free to contact our reception for assistance.

DO NOT DISTURB PRIVACY

When placing the Do Not Disturb sign on your doorknob, we will never knock on your door nor call unless it is very necessary to do so. Be sure to advise us when you wish to receive our services again by changing the sign on your door.
 

INTERNET

WIFI internet connection is available across the hotel without any extra charge. If you experience any problems with your connection please contact reception for assistance.

Our network is: therock  and  password: therock

IRON AND IRONING BOARD

Please contact the reception if you wish to use the iron and ironing board.

LAUNDRY SERVICE

Laundry Service is available every day. Please leave your laundry on the bed in the laundry bag for the housekeeping to collect and you will receive your freshly cleaned laundry by 6 pm of the following day. If you require your laundry back within the same day, please return the Laundry Cleaning List to reception before 9.00 am. Laundry bags, as well as the price lists, are in your main wardrobe.

LOST & FOUND

All found items are stored in our Housekeeping department for 3 months. Please contact our reception if you are missing something. We will donate the items for charity after the above period.

SAFETY DEPOSIT BOX

All our rooms are equipped with a laptop-compatible safe. You can find it inside your wardrobe. Please follow the instructions indicated on the safe. The hotel does not take responsibility for any items not placed in the in-room safe.

TAXI

The Rock Hua Hin offers our own taxi service and drivers. Please contact our reception if you wish to use the service.

TELEPHONE NUMBERS

Reception : press 0

Room to room – as indicated om your in-room telephone

MEDICAL SERVICE / PHARMACY

If you require medical help, please contact our reception. The nearest pharmacy is located on the opposite of the hotel. Please ask our reception for further assistance.

MINIBAR

The items in the minibar are replenished daily. All consumptions will be charged to your room account. Please indicate your consumption at the front desk upon check-out.

PUBLIC TRANSPORT

Please contact our reception to get tickets for public transportation as well as a map of Hua Hin City.

RESTAURANT

Our restaurant and bar offers a wide range of sumptuous international dishes and drinks for the following times: Breakfast: 7:00 am – 10:30 am, Lunch & Dinner: 12:00 am – 22:30 pm

SMOKING AREA

Smoking is only allowed in designated areas but never be inside the room. Please be informed that the hotel is entitled to charge 5,000 bath penalty for extra cleaning if the smoking rule is violated.

SWIMMING POOL

Opening times:  daily 8.30 a.m. to 8.30 p.m. Depth: 1.50 cm . Clean towels are available at the swimming pool. All our wellness facilities are free of charge for the hotel guests.

SHUTTLE BUS FREE OF CHARGE

Scheduled shuttle bus service to the beach and to the city is free of charge. Please check the schedule at the reception.

WAKE –UP SERVICES

Not to miss your early start in the day, let us wake you up in the morning. Please contact reception to place your wake-up call. Please contact our reception.

CAR RENTAL

Please contact reception for fees and further information.

PARKING

Complimentary parking is available 24 hours to all hotel guests. It is secured by 24 hrs CCTV surveillance and security guards all night long.

BABYSITTING SERVICE

Available through the housekeeping department. Please make your request 24 hours in advance.

AIRPORT

Suvarnabhumi Airport is about 250 km away from the hotel and it takes 3-4 hours by car. If you would like us to arrange an airport transfer. We can help you arrange the transfer.

BABY COT

Baby cots are available and provided on request, please contact our reception.