Arrival & Departure

• Temperature checkpoints for guests and hotel staff upon entry to the hotel
• Staff always wear personal protective equipment such as mask and gloves
• Guests and hotel staff are required to scan QR code of the Thai Government’s contact tracing system when entering/leaving the premise.
• Guests may be required to complete a health and travel history questionnaire.
• Alcohol hand sanitizers are available at reception and throughout the public areas
• Room key cards are sanitized before every use
• E-payment options available

Dining

• Online menus available in restaurants and in-room
• Table spacing ensure physical distancing compliance
• Tables, chairs and items such as condiments are sanitized after each seating.

Guest rooms

• Rooms are thoroughly cleaned and disinfected after each stay
• Air filters in every guest room will be replaced on escalated timetables.
• Limit in-stay housekeeping frequency and observe safe distancing during service
• Special focus on high-touch area, including handles, television remotes, light switches, toilet seats, nightstands, luggage racks and flooring.

Hotel staff

• All team members received enhanced COVID-19-related health and safety training, including correct procedures for wearing masks and personal protective equipment and physical distancing awareness.
• All team members are required to check their temperatures and sanitize their hands very frequently.

Communal Space

• All guests and hotel staff are required to wear masks in public areas
• Safety amenities including hand sanitizing gels will be available at convenient locations in the hotel
• Enabling safe distancing practices by reducing allowable capacities
• Cleaning with disinfectant for common touchpoints in public areas
• Social distancing etiquette applies in dining areas & public areas
• Signage placed to mark appropriate physical distancing guidelines.

Certification

• Prior to the reopening, hotels has completed comprehensive sanitization throughout the whole property, complying with the full requirements of the Thai Government’s Covid-19 prevention measures. As a result, the hotel has received safety and hygiene certification from Amazing Thailand Safety and Health Administration (SHA) certification or SHA+ from the Tourism Authority of Thailand (TAT).

Disinfection and Cleaning

• Using sanitation products approved to use against the virus and all other bacteria.